Email the completed form to firstname.lastname@example.org or print and mail the form to:
500 Regent Street, PO Box 250, Sudbury, Ontario P3E 4P1
COVID-19 Energy Assistance Program for Small Business and Registered Charity Customers (CEAP-SB)
The Government of Ontario has provided $8 million to support small business and registered charity customers who are struggling to pay their energy bills as a result of the COVID-19 emergency.
The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one- time*, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. Small business and registered charity customers may be eligible for up to $1,500 in support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately.
* Customers who applied and received CEAP support in 2020 may apply again to be considered for the increased funding amount.
CEAP-SB is being delivered by electricity distributors, natural gas distributors and Unit Sub-Meter Providers (USMPs).
You must apply for CEAP-SB through your utility or USMP. Contact your utility or USMP directly as each may have a unique approach for application in-take.
CEAP-SB Eligibility Criteria
We updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP-SB.
Small business and registered charity electricity or natural gas customers are now eligible for CEAP-SB if they meet all of the following criteria:
- The customer has an active account with an electricity distributor, a USMP or a natural gas distributor.
- The customer’s account falls within the following class:
- For customers of an electricity distributor, the General Service less than 50 kW rate class
- For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
- For customers of a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually
- Customers can find information about their class on their bill, or they can contact their utility or USMP.
- The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
- The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.
Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.
Customers who previously applied and received an on-bill credit will be notified by their utilities that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP-SB funding that exceeds the new funding limit of $1,500.
CEAP-SB Benefit Amounts
CEAP-SB funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.
Submitting an application for CEAP-SB to your utility or USMP does not guarantee funding.
Eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit for the electricity or natural gas charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $1,500.
How to Apply
Beginning August 31, 2020, you can apply for CEAP-SB through Greater Sudbury Hydro or Unit Sub-Metering Provider (USMP). Each may have a unique approach for application in-take.
The CEAP-SB application form is available on Greater Sudbury Hydro and USMP websites and will be sent directly to any small business or registered charity customer that requests it. At a minimum, customers can apply for CEAP-SB by email or mail. Some distributors and USMPs may also have the capability to allow their customers to apply online, or by phone.
Distributors and USMPs are expected to process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.
CEAP-SB funding is limited. Submitting an application for CEAP-SB does not guarantee funding.CEAP-SB Frequently Asked Questions
Other support programs available
If you aren’t eligible for CEAP, you may still be eligible for lower-income energy support programs such as the Ontario Electricity Support Program (OESP) and the Low-Income Energy Assistance Program.
Every day, we work with customers who are having financial trouble, and we will continue that practice. If you are having trouble paying your bill, please be proactive and contact us. Start the conversation. Whether you are a residential or commercial customer, we want to help you get through this.
Even though our offices are closed to the public, we offer several ways to pay your bill.View Bill Payment Options