Email the completed form to firstname.lastname@example.org or print and mail the form to: 500 Regent Street, PO Box 250, Sudbury, Ontario P3E 4P1
COVID-19 Energy Assistance Program for Small Business and Registered Charity Customers (CEAP-SB)
Since the summer of 2020, the Government of Ontario has made $40 million available to support customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency.
The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides an on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. Small business and registered charity customers may be eligible for up to $1,500 in support and can apply for on-bill credits for both electricity and natural gas separately.
Customers who previously received CEAP-SB support that was less than the maximum amount of $1,500 and have additional arrears may apply again, but their total on-bill credits cannot exceed that amount.
CEAP-SB is being delivered by electricity distributors, natural gas distributors and Unit Sub-Meter Providers (USMPs).
Greater Sudbury Hydro customers must apply for CEAP-SB directly through Greater Sudbury Hydro (Greater Sudbury Utilities). To confirm the name of your electricity distributor, check the name on your most recent electricity bill.
Have questions? Check out the FAQ below or contact us by phone at 705-675-7536 or email at email@example.com.
CEAP-SB Eligibility Criteria
The Ontario Energy Board updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP-SB.
Small business and registered charity electricity or natural gas customers are now eligible for CEAP-SB if they meet all of the following criteria:
- The customer has an active account with an electricity distributor, a USMP or a natural gas distributor.
- The customer’s account falls within the following class:
- For customers of an electricity distributor, the General Service less than 50 kW rate class
- For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
- For customers of a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually
- Customers can find information about their class on their bill, or they can by phone us at 705-675-7536 or email at firstname.lastname@example.org.
- The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
- The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.
CEAP-SB Benefit Amounts
CEAP-SB funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.
Submitting an application for CEAP-SB does not guarantee funding.
Eligible small business and registered charity customers may qualify for CEAP-SB credits for the electricity or natural gas charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $1,500.
How to Apply
It’s easy to apply. All you have to do is complete and submit an application form directly to Greater Sudbury Hydro.
Distributors and USMPs are expected to process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.
CEAP-SB funding is limited. Submitting an application for CEAP-SB does not guarantee funding.CEAP-SB Frequently Asked Questions
Other support programs available
If you aren’t eligible for CEAP, you may still be eligible for lower-income energy support programs such as the Ontario Electricity Support Program (OESP) and the Low-Income Energy Assistance Program.
Every day, we work with customers who are having financial trouble, and we will continue that practice. If you are having trouble paying your bill, please be proactive and contact us. Start the conversation. Whether you are a residential or commercial customer, we want to help you get through this.
Even though our offices are closed to the public, we offer several ways to pay your bill.View Bill Payment Options