This section indicates the name on the account, the address that the service(s) is being provided to, and if it is a Residential, General Service, or Commercial rate class. Residential customers are automatically assigned the “Residential Service” rate class. Your rate class defines your Delivery Charge rates as well as which rebate and electricity price plan options apply to you.
Your Account Number is a 10-digit number that identifies your unique customer information profile with Greater Sudbury Utilities. This number is located in the top right area of your bill. You will need to reference this number when making payments, enrolling in programs, signing up for online tools or contacting our Customer Service team.
The Billing Date identifies when the bill is prepared. Print Date is the date we printed your bill. The Due Date indicates the last day that payment will be accepted before late fees are applied.
Remember to check this message box each month for important information that might affect your bill.
To be submitted with your payment
This graph shows your electricity usage to help you track and manage seasonal trends. The ‘Read Dates’ along the bottom of the graph indicates the month when your meter reading was captured. The number indicated along the left side of the graph tells you the total amount of electricity consumption in kWhs you used in that billing period.
With tiered pricing, customers pay one set rate for the electricity they consume up to a predetermined kilowatt-hour (kWh) called a “threshold’’ each month. Once customers exceed the threshold, they are billed at a higher rate per kWh for all additional electricity consumed in that billing period. Tiered rates and thresholds are different for residential and small business customers.
In the winter period, the Tier threshold for residential customers is higher, so that households can use more power at the lower price. In the summer period, the Tier threshold for residential customers is lower. The Tier threshold for small business customers is the same all year round.
Winter threshold
November 1 to April 30
Summer threshold
May 1 to October 31
The delivery charge covers the costs of delivering electricity from generating stations across the province to your home or business through high voltage (transmission) and low voltage (distribution) power lines. It includes the costs to build and maintain transmission and distribution lines, towers and poles and to operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use. The delivery charge also includes the costs of the electricity lost when it is distributed. It is normal for a small amount of power to be lost as it travels over power lines.
The Regulatory charge reflects the cost of administering the wholesale electricity system and maintaining the reliability of the provincial grid.
HST: Charges on the bill are subject to the Harmonized Sales Tax (HST).
Ontario Electricity Rebate (OER): The Government of Ontario introduced the Ontario Electricity Rebate (OER) under the Ontario Rebate for Electricity Consumers Act, 2016. The OER provides eligible customers with a rebate on their electricity bill.
Total for all services charged in this billing period
©2025 Greater Sudbury Utilities Inc. All Rights Reserved.
