Are you experiencing an outage?
Please check our planned outage list below. If your address does not appear, please report the outage.Report an outage
Notice of Planned Interruption
Periodically, scheduled interruptions are required to safely perform required maintenance and upgrades on our system. These infrequent interruptions are intended to be of short duration, and the work we do is designed to minimize unplanned outages to our customers in Greater Sudbury and West Nipissing. When an outage is planned for your area, we endeavor to give you adequate notice so you can make any arrangements you deem necessary. We are trying to move away from paper notices to automated phone calls (which will leave a message if they go to your voicemail), so please ensure the contact phone number on your account is current.
Outage Tip: Please ensure that computerized equipment is turned off prior to the interruption of services. Most cordless phones will not operate during a power interruption. It’s a good idea to keep cell phones fully charged.
For helpful information on what before an outage, during, and after power is restored visit our page, Outage Safety
Unplanned Outages and/or Interruptions
Unexpected power outages can be caused by a number of factors. Some of these include loss of feeder supply to our distribution system, equipment trouble, natural occurrences such as poor weather conditions or wildlife interference, or human interference such as vehicle accidents or dig-ins.
Did you know? A dig in is where underground cables get damaged by individuals who accidentally dig into them. This can lead to a power outage and damage to distribution system equipment. Cable failures are difficult and timely to repair.
Do you have plans to dig into the ground? It’s the law. You must call for a locate. ON1Call It is for your safety and everyone near by.
Interruptions in electrical service may last a few seconds or a few hours, depending on the cause. There are two main types of power outages, planned or scheduled outages, and unplanned outages.
Find tips for what to do before, during and after a power outage below.