Greater Sudbury Utilities Inc. (“GSU”) is committed to protecting the privacy and confidentiality of personal information. This Enterprise Privacy Policy establishes how personal information is collected, used, disclosed, and protected across GSU and its subsidiaries and affiliates (collectively, “GSU”).
This policy applies to:
GSU complies with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and where applicable, the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), as well as regulatory requirements from the Ontario Energy Board (OEB) and applicable telecommunications regulations.
For the purposes of this Policy:
“Personal Information” means information about an identifiable individual, including but not limited to name, contact details, account information, usage data, and communications.
“Sensitive Personal Information” includes financial information, electricity consumption data, network usage data, and any information that could pose a higher risk if misused.
“Processing” means the collection, use, disclosure, storage, or disposal of personal information.
“Service Providers” means third parties that process personal information on behalf of GSU.
“Affiliates” means entities controlled by or under common control with GSU.
This policy applies to all:
GSU is responsible for personal information under its control and has established a privacy management program.
Each subsidiary is responsible for implementing this policy within its operations and ensuring compliance with applicable regulatory obligations.
GSU may collect personal information including:
Personal information may be collected directly from individuals or from authorized third parties where permitted by law.
GSU limits collection to what is necessary for identified purposes.
GSU collects and uses personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:
GSU collects and uses electricity consumption data (through GSH) and network usage data (through Agilis) to support billing, operations, system planning, and regulatory compliance.
Where applicable, customers may access their data and authorize third-party sharing in accordance with regulatory requirements.
GSU obtains consent for the collection, use, and disclosure of personal information where required by law. Consent may be express or implied depending on the circumstances and sensitivity of the information.
By establishing or maintaining a service relationship with GSU or its affiliates, individuals consent to the processing of their personal information for identified purposes.
Individuals may withdraw consent where permitted by law, subject to legal and operational limitations, including the potential inability to provide services.
GSU may disclose personal information where necessary and only to the extent required to:
All disclosures are subject to contractual, legal, and technical safeguards.
GSU maintains administrative, technical, and physical safeguards appropriate to the sensitivity of personal information, including:
Personal information is retained only as long as necessary for business, legal, and regulatory purposes.
Retention periods are defined in accordance with applicable laws and internal policies. When no longer required, personal information is securely destroyed or anonymized.
Individuals have the right to request access to their personal information and request corrections if it is inaccurate or incomplete, subject to applicable legal restrictions.
Requests will be processed in accordance with applicable legislation.
GSU websites may use cookies and analytics tools to collect technical information (e.g., IP address, browser type, pages visited) to improve website functionality and user experience.
Users can manage cookie preferences through browser settings.
GSU maintains processes for identifying, reporting, assessing, and managing privacy incidents.
Where required, GSU will notify affected individuals and regulatory authorities in accordance with legal obligations.
GSU operates a centralized privacy governance model:
GSU may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The most current version will be available on our website.
The Office of the Privacy Commissioner
30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Email: www.priv.gc.ca
©2025 Greater Sudbury Utilities Inc. All Rights Reserved.
